{"id":432,"date":"2020-07-30T04:45:03","date_gmt":"2020-07-30T04:45:03","guid":{"rendered":"http:\/\/www.gmartel.com\/?page_id=432"},"modified":"2024-07-24T20:33:51","modified_gmt":"2024-07-25T01:33:51","slug":"pqr","status":"publish","type":"page","link":"https:\/\/www.gmartel.com\/index.php\/pqr\/","title":{"rendered":"PQR"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"432\" class=\"elementor elementor-432\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-180f9d9e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"180f9d9e\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-20d0bd47\" data-id=\"20d0bd47\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-32d98ca6 elementor-widget elementor-widget-heading\" data-id=\"32d98ca6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">PQR<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e90f520 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e90f520\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-77d7113\" data-id=\"77d7113\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b424996 elementor-widget elementor-widget-spacer\" data-id=\"b424996\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f99c32c elementor-widget elementor-widget-text-editor\" data-id=\"f99c32c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Si desea registrar una petici\u00f3n, queja o recurso le solicitamos seleccionar una de las siguientes opciones y completar los datos del formulario.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-46213f7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"46213f7\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-54c1150\" data-id=\"54c1150\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0a4ab12 elementor-widget__width-initial elementor-widget elementor-widget-shortcode\" data-id=\"0a4ab12\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><div class=\"wpforms-container \" id=\"wpforms-674\"><form id=\"wpforms-form-674\" class=\"wpforms-validate wpforms-form wpforms-ajax-form\" data-formid=\"674\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/index.php\/wp-json\/wp\/v2\/pages\/432\" data-token=\"ea4e68c30859f5cdeec6c3099849a529\" data-token-time=\"1779668620\"><noscript class=\"wpforms-error-noscript\">Por favor, activa JavaScript en tu navegador para completar este formulario.<\/noscript><div class=\"wpforms-field-container\"><div id=\"wpforms-674-field_15-container\" class=\"wpforms-field wpforms-field-select wpforms-field-select-style-classic\" data-field-id=\"15\"><label class=\"wpforms-field-label\" for=\"wpforms-674-field_15\">Tipo solicitud <span class=\"wpforms-required-label\">*<\/span><\/label><select id=\"wpforms-674-field_15\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][15]\" required=\"required\"><option value=\"\" class=\"placeholder\" disabled  selected='selected'>Elige<\/option><option value=\"Peticiones\"  class=\"choice-1 depth-1\"  >Peticiones<\/option><option value=\"Quejas\"  class=\"choice-2 depth-1\"  >Quejas<\/option><option value=\"Recurso de Reposici\u00f3n\"  class=\"choice-3 depth-1\"  >Recurso de Reposici\u00f3n<\/option><option value=\"Recurso de Reposici\u00f3n y en subsidio de apelaci\u00f3n\"  class=\"choice-4 depth-1\"  >Recurso de Reposici\u00f3n y en subsidio de apelaci\u00f3n<\/option><option value=\"Habeas Data\"  class=\"choice-5 depth-1\"  >Habeas Data<\/option><option value=\"Sugerencias\/Felicitaciones\"  class=\"choice-6 depth-1\"  >Sugerencias\/Felicitaciones<\/option><\/select><\/div><div id=\"wpforms-674-field_10-container\" class=\"wpforms-field wpforms-field-name\" data-field-id=\"10\"><label class=\"wpforms-field-label\" for=\"wpforms-674-field_10\">\u00bfCu\u00e1l es su nombre o la raz\u00f3n social de su empresa? <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-674-field_10\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][10]\" placeholder=\"\u00bfCu\u00e1l es su nombre o la raz\u00f3n social de su empresa?\" required><\/div><div id=\"wpforms-674-field_11-container\" class=\"wpforms-field wpforms-field-name\" data-field-id=\"11\"><label class=\"wpforms-field-label\" for=\"wpforms-674-field_11\">\u00bfCu\u00e1les son sus apellidos? <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-674-field_11\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][11]\" placeholder=\"\u00bfCu\u00e1les son sus apellidos?\" required><\/div><div id=\"wpforms-674-field_5-container\" class=\"wpforms-field wpforms-field-select wpforms-field-select-style-classic\" data-field-id=\"5\"><label class=\"wpforms-field-label\" for=\"wpforms-674-field_5\">\u00bfCu\u00e1l es el tipo de su documento de identidad o el de su empresa? <span class=\"wpforms-required-label\">*<\/span><\/label><select id=\"wpforms-674-field_5\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][5]\" required=\"required\"><option value=\"C\u00e9dula de Ciudadan\u00eda\"  class=\"choice-1 depth-1\"  >C\u00e9dula de Ciudadan\u00eda<\/option><option value=\"C\u00e9dula de Extranjer\u00eda\"  class=\"choice-2 depth-1\"  >C\u00e9dula de Extranjer\u00eda<\/option><option value=\"NIT\"  class=\"choice-3 depth-1\"  >NIT<\/option><option value=\"Pasaporte\"  class=\"choice-4 depth-1\"  >Pasaporte<\/option><\/select><\/div><div id=\"wpforms-674-field_6-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"6\"><label class=\"wpforms-field-label\" for=\"wpforms-674-field_6\">\u00bfCu\u00e1l es el n\u00famero de su documento de identidad o el de su empresa? <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-674-field_6\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][6]\" placeholder=\"\u00bfCu\u00e1l es el n\u00famero de su documento de identidad o el de su empresa?\" required><\/div><div id=\"wpforms-674-field_7-container\" class=\"wpforms-field wpforms-field-email\" data-field-id=\"7\"><label class=\"wpforms-field-label\" for=\"wpforms-674-field_7\">\u00bfCu\u00e1l es el correo electr\u00f3nico al cual quiere llegue la respuesta? <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"email\" id=\"wpforms-674-field_7\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][7]\" placeholder=\"\u00bfCu\u00e1l es el correo electr\u00f3nico al cual quiere llegue la respuesta?\" spellcheck=\"false\" required><\/div><div id=\"wpforms-674-field_8-container\" class=\"wpforms-field wpforms-field-number\" data-field-id=\"8\"><label class=\"wpforms-field-label\" for=\"wpforms-674-field_8\">\u00bfCu\u00e1l es el n\u00famero de tel\u00e9fono de contacto? <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"number\" id=\"wpforms-674-field_8\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][8]\" placeholder=\"\u00bfCu\u00e1l es el n\u00famero de tel\u00e9fono de contacto?\" step=\"any\" required><\/div><div id=\"wpforms-674-field_9-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"9\"><label class=\"wpforms-field-label\" for=\"wpforms-674-field_9\">\u00bfCu\u00e1l es el objeto de su peticion, queja\/reclamo o recurso?:<\/label><textarea id=\"wpforms-674-field_9\" class=\"wpforms-field-medium\" name=\"wpforms[fields][9]\" ><\/textarea><\/div><div id=\"wpforms-674-field_12-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"12\"><label class=\"wpforms-field-label\" for=\"wpforms-674-field_12\">\u00bfCu\u00e1les son los hechos en que se fundamenta la petici\u00f3n, queja\/reclamo o recurso?:<\/label><textarea id=\"wpforms-674-field_12\" class=\"wpforms-field-medium\" name=\"wpforms[fields][12]\" ><\/textarea><\/div><\/div><!-- .wpforms-field-container --><div class=\"wpforms-submit-container\" ><input type=\"hidden\" name=\"wpforms[id]\" value=\"674\"><input type=\"hidden\" name=\"page_title\" value=\"\"><input type=\"hidden\" name=\"page_url\" value=\"https:\/\/www.gmartel.com\/index.php\/wp-json\/wp\/v2\/pages\/432\"><input type=\"hidden\" name=\"url_referer\" value=\"\"><button type=\"submit\" name=\"wpforms[submit]\" id=\"wpforms-submit-674\" class=\"wpforms-submit\" data-alt-text=\"Enviando...\" data-submit-text=\"Enviar solicitud a Gmartel SAS\" aria-live=\"assertive\" value=\"wpforms-submit\">Enviar solicitud a Gmartel SAS<\/button><img decoding=\"async\" src=\"https:\/\/www.gmartel.com\/wp-content\/plugins\/wpforms-lite\/assets\/images\/submit-spin.svg\" class=\"wpforms-submit-spinner\" style=\"display: none;\" width=\"26\" height=\"26\" alt=\"Cargando\"><\/div><\/form><\/div>  <!-- .wpforms-container --><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-56baa88\" data-id=\"56baa88\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0a0ae81 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"0a0ae81\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #003366;\"><strong>Petici\u00f3n<\/strong>: Solicitud de servicios o de informaci\u00f3n en relaci\u00f3n con los servicios prestados por el operador, o cualquier manifestaci\u00f3n del usuario en relaci\u00f3n con sus derechos.<\/span><\/p><p><span style=\"color: #003366;\"><strong>Queja o Reclamo:\u00a0<\/strong>Manifestaci\u00f3n de inconformidad por parte del usuario al operador en relaci\u00f3n con la prestaci\u00f3n de sus servicios o el ejercicio de sus derechos.<\/span><\/p><p><span style=\"color: #003366;\"><strong>Recurso de reposici\u00f3n<\/strong>: Manifestaci\u00f3n de inconformidad del usuario en relaci\u00f3n con la decisi\u00f3n tomada por el operador de Internet frente a una queja presentada (relacionada con actos de negativa del contrato, suspensi\u00f3n del servicio, terminaci\u00f3n del contrato, corte y facturaci\u00f3n), y mediante la cual solicita la revisi\u00f3n por parte del operador.<\/span><\/p><p><span style=\"color: #003366;\"><strong>Recurso de reposici\u00f3n y en subsidio de apelaci\u00f3n<\/strong>: Manifestaci\u00f3n de inconformidad del usuario en relaci\u00f3n con la decisi\u00f3n tomada por el operador de Internet frente a una queja presentada (relacionada con actos de negativa del contrato, suspensi\u00f3n del servicio, terminaci\u00f3n del contrato, corte y facturaci\u00f3n), y mediante la cual solicita la revisi\u00f3n por parte del operador (recurso de reposici\u00f3n) y en forma subsidiaria la revisi\u00f3n y decisi\u00f3n de la Superintendencia de Industria y Comercio (recurso en subsidio de apelaci\u00f3n).<\/span><\/p><p><span style=\"color: #003366;\"><strong>Habeas data:\u00a0<\/strong>Solicitud de exclusi\u00f3n, correcci\u00f3n, adici\u00f3n, actualizaci\u00f3n y certificaci\u00f3n de los datos, as\u00ed como la limitaci\u00f3n en las posibilidades de su divulgaci\u00f3n, publicaci\u00f3n o cesi\u00f3n, as\u00ed como cualquier inconformidad asociada con el tratamiento de los Datos Personales.<\/span><\/p><p><span style=\"color: #003366;\"><strong>Sugerencias:<\/strong> Comentarios y aspectos que desea que GMARTEL SAS tenga presente para los usuarios.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>PQR Si desea registrar una petici\u00f3n, queja o recurso le solicitamos seleccionar una de las siguientes opciones y completar los datos del formulario. Petici\u00f3n: Solicitud de servicios o de informaci\u00f3n en relaci\u00f3n con los servicios prestados por el operador, o cualquier manifestaci\u00f3n del usuario en relaci\u00f3n con sus derechos. Queja o Reclamo:\u00a0Manifestaci\u00f3n de inconformidad por [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_joinchat":[],"footnotes":""},"class_list":["post-432","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>PQR - Gmartel SAS<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.gmartel.com\/index.php\/pqr\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"PQR - Gmartel SAS\" \/>\n<meta property=\"og:description\" content=\"PQR Si desea registrar una petici\u00f3n, queja o recurso le solicitamos seleccionar una de las siguientes opciones y completar los datos del formulario. 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